Privacy Policy for Mkinga Empire

Effective Date: 2024-11-25

Mkinga Empire values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our e-commerce platform (website and mobile applications).

By accessing or using our platform, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our services.

---

1. Information We Collect

1.1 Personal Information
We collect the following personal information when you register or interact with our platform:

• Full name
• Phone number
• Email address
• Password
• Physical address

1.2 Location Data
We collect location information via map services to provide location-based features, such as delivery or pickup services.

1.3 Device Information
We may collect non-personal information, including:

• Device type and model
• Operating system version
• Unique device identifiers

1.4 Usage Data
We collect data about your interactions with the platform, including:

• Pages viewed
• Items searched or purchased
• Time spent on the platform

---

2. How We Use Your Information

2.1 Service Delivery
We use your information to:

• Process orders and payments.
• Arrange shipping and delivery.
• Provide customer support.

2.2 Platform Improvement
Your data helps us:

• Enhance user experience.
• Improve product offerings.
• Fix technical issues.

2.3 Marketing and Communications
With your consent, we may send promotional materials, offers, or updates. You can opt-out of these communications at any time.

2.4 Legal Compliance
We may use your information to comply with legal obligations or respond to lawful requests from public authorities.

---

3. How We Share Your Information

3.1 Third-Party Service Providers
We may share your data with trusted third-party providers for services such as:

• Payment processing
• Shipping and logistics
• Analytics

3.2 Legal Requirements
We may disclose your information if required by law or to protect the rights and safety of Mkinga Empire, its users, or others.

3.3 Business Transfers
In the event of a merger, acquisition, or sale, your information may be transferred to the new business entity.

---

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Save user preferences.
• Analyze platform usage.
• Deliver personalized content and advertisements.

You can adjust cookie settings in your browser, but some features may be limited if disabled.

---

5. Data Security

5.1 Security Measures
We use industry-standard security practices to protect your personal data, including encryption and secure server technologies.

5.2 User Responsibility
While we strive to secure your data, you are responsible for safeguarding your account credentials.

---

6. Your Rights

6.1 Access and Update
You can view or update your personal information through your account settings.

6.2 Data Deletion
You can request the deletion of your account and personal data, subject to legal and contractual obligations.

6.3 Opt-Out
You may opt out of marketing communications by following the unsubscribe instructions in the emails or contacting us directly.

---

7. Children's Privacy

Our platform is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us for removal.

---

8. International Data Transfers

Your information may be transferred to and stored on servers located outside your country of residence. We ensure such transfers comply with applicable data protection laws.

---

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be notified through the platform, and the "Effective Date" will be updated accordingly.

---

10. Contact Information

For questions or concerns regarding this Privacy Policy, please contact us:

• Email: info@mkingaempire.com
• Phone: +255 766 055 066