Return Policy

Return Policy for Mkinga Empire

Effective Date: 2024-11-25

At Mkinga Empire, we aim to ensure customer satisfaction with every purchase. This Return Policy explains the conditions and procedures for returning items purchased through our e-commerce platform (website and mobile applications). By making a purchase, you agree to the terms outlined below.

1. Eligibility for Returns

1.1 Returnable Items
You may return items that meet the following conditions:

  • The item is defective, damaged, or not as described.
  • The item is in its original condition, unused, and includes all original packaging, tags, and accessories.
  • The return is initiated within 7 days of receiving the item.

1.2 Non-Returnable Items
The following items are not eligible for return:

  • Items marked as “Final Sale” or “Non-Returnable.”
  • Used, altered, or damaged items (except for items damaged during shipping).
  • Perishable goods, hygiene products, or items with a limited lifespan (e.g., food, cosmetics).

2. Return Process

2.1 Initiating a Return
To initiate a return:

  1. Contact our customer support team.
  2. Provide the following information:
    • Order number
    • Reason for the return
    • Photos or evidence of the defect or issue (if applicable).

2.2 Return Authorization
Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions for returning the item. Unauthorized returns will not be accepted.

2.3 Shipping the Return

  • You are responsible for securely packaging the item to prevent damage during shipping.
  • Return shipping costs are the responsibility of the customer unless the item was defective, damaged, or not as described.

3. Refunds

3.1 Refund Eligibility
Refunds are processed only for items that meet the return eligibility criteria and have been inspected upon receipt.

3.2 Refund Process

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be issued within 7-10 business days via the original payment method.

3.3 Partial Refunds
Partial refunds may be granted for items returned with missing components, damaged packaging, or signs of use.

4. Exchanges

4.1 Defective or Damaged Items
If you receive a defective or damaged item, you may request an exchange instead of a refund. Exchange requests must be made within 7 days of receiving the item.

4.2 Item Availability
Exchanges are subject to item availability. If the item is out of stock, you may opt for a refund or select a different product of equal value.

5. Late or Missing Refunds

5.1 If you haven’t received your refund after the processing period:

  • Check your bank account or payment provider for delays.
  • Contact your bank or payment provider for additional assistance.
  • If you’ve done this and still haven’t received your refund, please contact us at [Insert Contact Email].

6. Shipping Costs

6.1 Return shipping costs are non-refundable unless:

  • The item was defective, damaged, or not as described.
  • Mkinga Empire made an error in fulfilling your order.

6.2 For exchanges, shipping costs for sending the replacement item will be covered by Mkinga Empire.

7. Contact Information

For any questions or concerns about this Return Policy, please contact us:

  • Email: info@mkingaempire.com
  • Phone:+255 766 055 066