Shipping Policy

Shipping Policy for Mkinga Empire

Effective Date: 2024-11-25

At Mkinga Empire, we are committed to providing a smooth and reliable shipping experience for all orders placed through our e-commerce platform (website and mobile applications). This Shipping Policy explains our processes, shipping timelines, costs, and related terms.

By placing an order, you agree to the terms outlined in this Shipping Policy.

1. Shipping Destinations

1.1 Domestic Shipping
We deliver to all regions within Tanzania.

1.2 International Shipping
We ship globally, including regions such as China, Dubai, America, Hong Kong, and Taiwan. However, certain remote areas may have limited shipping options.

1.3 Restrictions
Shipping services may be subject to restrictions based on local laws, import/export regulations, or carrier limitations.

2. Shipping Costs

2.1 Calculation
Shipping costs are calculated based on:

  • Weight and dimensions of the package.
  • Delivery location.
  • Selected shipping method.

2.2 Free Shipping
Free shipping may be available for orders above 3Billion TZS or during promotional periods.

2.3 Taxes and Duties
For international orders, additional taxes, duties, or customs fees may apply. These are the responsibility of the recipient and vary by country.

3. Shipping Methods and Delivery Times

3.1 Standard Shipping

  • Estimated delivery time: 5 to 60 Days.
  • Tracking information is provided upon shipment.

3.2 Express Shipping

  • Estimated delivery time: 2 to 5 Days.
  • Additional charges apply for expedited delivery.

3.3 Delivery Timeframes
Delivery times may vary due to:

  • Stock availability.
  • Destination distance.
  • Customs clearance (for international orders).

4. Order Processing

4.1 Processing Time
Orders are processed within 1-3 business days after payment confirmation. Processing may take longer during peak periods or promotional events.

4.2 Order Confirmation
You will receive an email confirmation once your order has been successfully placed.

4.3 Shipping Confirmation
A shipping confirmation email, including tracking details, will be sent when your order is dispatched.

5. Tracking Your Order

5.1 Tracking Details
You can track your order using the tracking number provided in the shipping confirmation email.

5.2 Issues with Tracking
If you encounter issues with tracking your order, please contact us at [Insert Contact Email].

6. Undeliverable Packages

6.1 Incorrect Address
If the delivery address provided is incorrect or incomplete, the package may be returned to us. Additional shipping charges may apply for reshipment.

6.2 Failed Delivery Attempts
If delivery is unsuccessful after multiple attempts, the package may be returned to us. You may request reshipment or a refund for the order amount minus shipping fees.

7. Damaged or Lost Shipments

7.1 Damaged Packages
If your package arrives damaged, please:

  • Notify us within 48 hours of delivery.
  • Provide photos of the damaged package and contents.

7.2 Lost Shipments
If your order is lost during transit, we will work with the carrier to investigate. Refunds or replacements may be issued once the investigation is complete.

8. Changes or Cancellations

8.1 Order Changes
You may request changes to your order before it is shipped. Once shipped, changes are not possible.

8.2 Order Cancellations
You may cancel your order before it is processed for shipment. After shipment, cancellation is no longer possible.

9. Contact Information

For questions or concerns about shipping, please contact us:

  • Email: info@mkingaempire.com
  • Phone: +255 766 055 066