Returns & refund policy

• Faulty, damaged or wrong item: return at any time within the manufacturer's warranty period; we cover the return cost.
• Changed your mind: unused items in their original, sealed packaging within 7 days of delivery; you cover the return cost unless the item was mis-described.

• Perfumes and fragrances that have been opened or unsealed (for hygiene reasons), unless faulty.
• Items damaged by misuse, water, drops or unauthorised repair.
• Personalised or made-to-order items.

1. Open your order page (from the SMS link, Track your order or your account) and note the order number.
2. Send us a return request with the order number, the item and the reason (photos help for damage).
3. We confirm within one working day and arrange pickup or tell you where to drop it off.

Refunds are paid within 3–5 working days after we receive and check the item, to the mobile-money number or card you paid with; wallet payments are refunded to your wallet immediately. Delivery fees are refunded only when the item was faulty, damaged or wrong.

You can cancel an unpaid order yourself from the order page. Paid orders can be cancelled until they are dispatched — contact us and we refund in full. Once an order is on the way, please use the return process above.

Use the contact form. This policy does not affect your statutory rights.